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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy Payne

Kathy Payne

August 26, 2026

5  out of  5
rating by Kathy Payne
"Eric Evans is always very friendly and helpful with my Car and Home Insurance. He responds quickly when needed. Best Insurance Agent in Cleveland and Bradley County!"
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Jennifer Vaughn

August 26, 2026

5  out of  5
rating by Jennifer Vaughn
"I recently worked with Eric Evans regarding a mutual insurance client who lives several hours away and was unable to visit our office to complete some necessary paperwork. Eric was incredibly helpful, responsive, and professional throughout the process. He took the time to assist the client locally and helped ensure we received the signed forms we needed quickly and efficiently.

It's always refreshing to work with insurance professionals who put the client's needs first and are willing to go the extra mile to help. Eric's excellent communication and teamwork made a potentially difficult situation very easy to resolve. Thank you, Eric, for your outstanding service and support of our mutual client! Jennifer"
We responded:
"Jennifer, thank you very much for those kind words. We are in the service industry, so we do everything we can to make life easier for our clients. It is obvious that you do the same:-)"
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Teresa Moore

August 25, 2026

5  out of  5
rating by Teresa Moore
"Eric and his staff have always been available and helpful to me and my husband since we became clients almost 35 years ago. Highly recommend."
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Diana Whittle

August 24, 2026

5  out of  5
rating by Diana Whittle
"This place is awesome!! Always ready to help with any question I have. Very pleasant. I sometimes just stop in to say "Hi". Recommend Eric any time."
We responded:
"Thank you for those very kind words, Diana! Carolyn and I try very hard to make our clients feel welcomed and appreciated!"
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Bill Smith

August 24, 2026

5  out of  5
rating by Bill Smith
"Eric and his staff are great!"
We responded:
"Thanks for that positive review, Billy. We appreciate you and Sheron!"
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Sondra Coffey

August 20, 2026

5  out of  5
rating by Sondra Coffey
"I have been with Eric for many years and have never had anything but 1st class service!"
We responded:
"Thank you so much for that kind review, Sondra! Carolyn and I appreciate you!"
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Matt Coleman

August 20, 2026

5  out of  5
rating by Matt Coleman
"Love this office. They're always so helpful and kind."
We responded:
"Thanks for the nice review, Matt! That means a lot to u and so does your business!"
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Randy Haney

August 10, 2026

5  out of  5
rating by Randy Haney
"My whole family has been using Eric Evans for years and the consistency of customer service has always been there, I highly recommend recommend these guys!"
We responded:
"Thanks, Randy for that positive review! It has been my privilege to serve your family."
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Chris Rottweiler

July 23, 2026

5  out of  5
rating by Chris Rottweiler
"Eric Evans is an absolutely phenomenal insurance agent. He's incredibly knowledgeable on the policies he offers and knows them down to the smallest detail, which he makes sure to mention up front so you don't make a decision that might come back to bite you. He's fast to respond and just genuinely nice to talk with."
We responded:
"Thank you so much for the good review, Chris! Carolyn and I try really hard to make our clients feel important and appreciated. "
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T B

July 21, 2026

5  out of  5
rating by T B
"Eric Evans has been our State Farm agent for 13 years! Him and his office have always been super helpful with deciding on what types of coverage we need and helped us with bundle discounts, etc. They also helped us on the back end when it came time to file a claim. Overall pleased with the service."
We responded:
"Thank you so much for those kind words, Trish! We appreciate you and Drew."
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Tracy Shannon

July 21, 2026

5  out of  5
rating by Tracy Shannon
"Eric Evans State Farm has been my State Farm since 1992. Even after I moved away from Cleveland, TN. I held on to them for my homeowners and car insurance until 2021, when I was forced to give them up because I moved out of state. However, my life insurance remains there to this day. Eric Evans and Carolyn Hall have treated me and my children like family. I cannot tell you the number of times they helped us and at times came to our rescue. They took the burden off of me so many times. They are more than a 5 star agency. They are The Best State Farm agency."
We responded:
"Thank you foir the kind review, Tracy! It has been our honor and privilege to serve you and your family."
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Danielle C

July 16, 2026

5  out of  5
rating by Danielle C
"We moved and we had to switch our State Farm policies. Oh boy oh boy did these guys take care of us super amazing customer service very kind. Makes you feel like family."
We responded:
"Thank you for those kind words, Danielle! We do try hard to offer the best service in town. Welcome to Cleveland!"
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Caitlin Smith

July 15, 2026

5  out of  5
rating by Caitlin Smith
"My family and I have worked with Eric Evans for years, and we couldn't be happier with the service he provides. Anytime we've had questions or needed help setting something up, Eric has always been quick, professional, and incredibly helpful. He genuinely cares about his clients. I highly recommend Eric to anyone looking for an insurance agent!"
We responded:
"Thank you, Caitlyn, for those very kind words. We know that there are insurance offices on every corner, so we try hard to set ourselves apart with friendly service."
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Sean Rakestraw

July 14, 2026

5  out of  5
rating by Sean Rakestraw
"Independent, local automotive collision repair shop owner here. Eric was highly responsive, professional, & helpful when dealing with his clients accident claim. He helped streamline a process that isn’t always easy..
I have dealt with other State Farm agents in Cleveland and not had the same experience. Eric was certainly a pleasure to deal with."
We responded:
"Thanks for those kind words, Sean! We do try hard to be even more than a "good neighbor"."
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Steve Green

July 13, 2026

5  out of  5
rating by Steve Green
"I’ve been a customer of Eric Evans for a long time and he’s always been professional and helpful with my insurance. He’s a 5 star guy for sure. He always returns calls and tries to help. Great guy to deal with"
We responded:
"Thank you, Steve, for those kind remarks. We appreciate you and Jo!"
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Chris Walker

July 9, 2026

5  out of  5
rating by Chris Walker
"I had a recent claim that was handled without any hassle. Eric Evans and his staff are professional and courteous."
We responded:
"Thanks, Chris, for those kind remarks! We appreciate you and Michelle!"
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Franklin Elrod

July 1, 2026

5  out of  5
rating by Franklin Elrod
"Eric is always great to help out when needed. Very professional and knowledgeable."
We responded:
"Thank you for the good review, Franklin! I appreciate you and Angie!"
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Jillnel Ortloff

June 30, 2026

5  out of  5
rating by Jillnel Ortloff
"Eric Evans has been my insurance man since the early 1990’s. He has taken good care of me through the years. I have had two homes and several cars insured by him.. Thank God I have never needed to place a claim for any of the cars. But, over the yrs, they replaced two roof and done major roof repair once. I had no problems with getting my claims paid in a timely manner. If you are nervous about getting a new insurance man, I feel confident Eric will take good care of you as he has taken care of me for about 33 yrs!"
We responded:
"Thank you so much for that kind review, Jillnel! It has been a pleasure serving you for all these years."
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Edward Freytag

June 24, 2026

5  out of  5
rating by Edward Freytag
"Eric Evans has always been a very reliable agent for my parents...he has always gone out of his way to resolve any issues they might have requiring State Farm's services. They have carried (and still do) all of their vehicles and their home owners insurance w/ Eric and State Farm."
We responded:
"Thanks, Edward for those kind words! It has been my privilege and honor to serve your parents for all these years."
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Franklin Elmore

June 22, 2026

5  out of  5
rating by Franklin Elmore
"My wife and I were involved in a fender bender. Eric immediately took over the problem as if it was his own. He dealt with the body shop and handled all policy issues that would relate to them doing the work to resolve our issue. He was proactive in dealing with the questions and concerns we had during the process. A very hands on agent. What you won't out of your insurance representative."
We responded:
"Franklin, I certainly appreciate those kind words! Carolyn and I try really hard to be the "good neighbor" that State Farm built its business on. Thanks to you and Marisa for trusting us to do that."
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Sam Jacobson

June 17, 2026

5  out of  5
rating by Sam Jacobson
"Eric Evans has always been dependable and I highly recommend his services."
We responded:
"Thank you for those kind words, Sam! We appreciate your business!"
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Stephanie Evans

June 12, 2026

5  out of  5
rating by Stephanie Evans
"A huge positive shout-out for Eric Evans State Farm. I've been a client for many years and this State Farm insurance team is the very best. The service is of the highest quality, with professionalism, courtesy and always* prompt and helpful resolutions. Any problems are promptly solved and explained, with genuine care and excellence on every level--technically, thoroughly and kindly. Five stars and more!! Bravo!!!"
We responded:
"Wow! Thank you for that very kind review, Stephanie. Carolyn and I (especially Carolyn) try hard to be the "good neighbor" that made State Farm so successful! We appreciate your business."
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Jimmy Norris

June 8, 2026

5  out of  5
rating by Jimmy Norris
"Eric is always there when we need him!!!"
We responded:
"Thank you for the positive review and comments, Jimmy! I appreciate you and Tammy."
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Howard Hamilton

June 3, 2026

5  out of  5
rating by Howard Hamilton
"I have several policies with Eric, including home, Auto, farm, personal articles, and others. He is almost always available to answer questions and offer insight about coverage. His staff ( in particular the multi -tasking Carolyn ) is excellent. Eric has been my agent for More years than I can recall - over 20 ."
We responded:
"Thank you, Howard, for those kind words. I couldn't agree more with you about my office manager, Carolyn. She is the BEST!"
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Melanie Elder

May 28, 2026

4  out of  5
rating by Melanie Elder
"Good team and excellent service. My grandparents and parents have had long relationship with Eric and his competence and knowledge of insurance was invaluable."
We responded:
"Thanks so much for that good review, Melanie! We appreciate it."